Cancellation Policy

At COD's, we strive to provide you with a seamless shopping experience. We understand that circumstances may arise where you need to cancel an order. Please review our cancellation policy outlined below:

Cancellation Window:
Before Shipment: You can cancel your order within [X] hours of placing it for a full refund. Contact our customer support team at [contact information] or use the cancellation option in your account dashboard.

After Shipment, Pre-Delivery: If your order has already been shipped but has not yet been delivered, you may still cancel it. However, a restocking fee of [X]% may be applicable. Contact our customer support team immediately for assistance.

After Delivery: Unfortunately, we cannot cancel orders that have already been delivered. However, you may be eligible for our return policy. Please refer to our Returns & Exchanges Policy for more information.

Exclusions:
Some items such as personalized, made-to-order, or perishable goods may not be eligible for cancellation once the order is confirmed. This includes items that have entered production or packaging stages.

Refund Process:
Upon cancellation within the specified time frame, refunds will be processed within [Y] business days. Refunds will be issued using the same payment method used for the original purchase.

For cancellations that incur a restocking fee, the refund will be adjusted accordingly.

Communication:
We will send you a confirmation email once your cancellation request has been processed. If you do not receive this email within [Z] hours of your request, please contact our customer support team immediately.

Contact Information:
For any cancellation requests or inquiries, please contact our customer support.

team at:
Phone: [Phone Number]
Email: [Email Address]
Live Chat: Available on our website during business hours.

Policy Updates:
cods.com.bd reserves the right to update or modify this cancellation policy at any time. Changes will be effective immediately upon posting on our website.

Legal Compliance:
Our cancellation policy adheres to local consumer protection laws and regulations. Please review our full Terms and Conditions for more details regarding cancellations, returns, and exchanges.

If you have any questions or concerns regarding our cancellation policy, please don't hesitate to contact us.

Thank you for shopping with COD's.